1- Shipping

Orders placed after 12:30 pm will be processed the next day. Saturdays and Sundays are not counted.

For deliveries outside the Peninsula, no payments are accepted by cash on delivery and the delivery period varies between 48 and 72 hours (2 and 4 working days).

 

2- Return and cancellation policies:

2-1 Return of goods:

Our policy, in compliance with current regulations, is to grant you the right to return any item purchased at elcuchitril.com within 7 days from the date of receipt.

You do not have to provide any explanation, any item, purchased at elcuchitril.com, returned in its original packaging, sealed and in perfect condition will be accepted without further ado.

Within a maximum period of 30 days from receipt of the return, elcuchitril.com undertakes to refund it.

Before making the return, you must communicate to the Customer Service department.

If the cause of the return was that the returned item is defective or does not correspond to what was requested in the order, elcuchitril.com will bear the costs of the return and new shipment. If the reason for return is that the order is not satisfied, we will refund the amount but not the shipping costs or return costs.

2-2 Order cancellation:

If the cancellation of the order arrives before the exit of merchandise the client will not have any cost. In the case of a cancellation after the departure of the order, the customer will be responsible for the shipping costs and the cost of returning the same order.

2-3 Complaints:

You can indicate on the delivery note of the carrier who makes the delivery if you notice that the order is in poor condition or contains a defect, indicating this on the delivery note defects and / or damage that can be found.

In case of defect or any kind of damage you can contact us through our contact form indicating the number of delivery note and the deficiencies found in their delivery and assess the reshipment of the order or, where appropriate, the reimbursement of it.

Before making any return or claim, you must contact us through our contact form and follow our instructions. El Cuchitril, Calle Corrillo, 7 - 37002 Salamanca (Salamanca), SPAIN

 

3- Shipping Rates:

Shipping to Spain:

Peninsula ordinary shipping 3, 4 days 4€

Peninsula shipments 24/48 hours 8€

Shipments outside Spain: from 7 to 15 days, 12€

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